The BalticMiles Program Terms & Conditions (updated on 06.11.2011)

1.             Definitions:

1.2.        Terms – the terms governing the Program rules and procedures that are binding on the program Members and Partners. The definitions that are not included in the Terms shall be interpreted in accordance with the applicable laws and regulations.

1.3.        Program Application – an application created by BalticMiles, located at the www.balticmiles.com website, designed for the Program members to create their online profiles and to use their account information.

1.4.        BalticMiles Member or Member means a person who is enrolled in the Program or who is enrolled in the Program by its legal representative and who has agreed to these Terms and who has been approved for participation in the Program by BalticMiles.

1.5.        BalticMiles Account or Account means an account opened for a BalticMiles member, based on the member’s personal data submitted voluntarily, for the registration of Points earned and / or spent by the Member. The BalticMiles account is available on the Member’s online profile at www.balticmiles.com.

1.6.        BalticMiles Membership Number – the number indicated on the Card is a unique identification number which is linked to the Account.

1.7.        Partner means a BalticMiles partner who has entered into a contract with BalticMiles for earning and / or spending Points.

1.8.        Card means a Program membership card with a Membership number. There are three types of cards:

1.8.1.         Personalised Card – BalticMiles card with the Program membership number, cardholder’s name and the Program membership level (optional);

1.8.2.         Non-personalised Card – BalticMiles card with the Program membership number;

1.8.3.         Temporary Card – paper card printed from the BalticMiles member’s online profile or attached to the application form. Temporary card must contain a clearly legible BalticMiles membership number.

1.9.        BalticMiles Points are Points that can be earned by purchasing goods / services from Partners and exchanged for goods / services offered as part of the Program.

1.10.    Status Points are Points that determine the Program membership level. Status points are awarded only for the flights provided by the BalticMiles Partner – Air Baltic Corporation AS (Reg. No. 40003245752).

1.11.    Application Form – an online application form filled out at register.balticmiles.com, an application in paper form or the willingness to participate in the Program expressed in any other form and registered in the Program Application.

2.             Membership eligibility criteria

2.1.        Name, surname – the name and surname indicated in the application must match the data of identity documents (passport, driving license, ID card).

2.2.        Age – any natural person who has reached the age of 2 may become a BalticMiles member.

2.3.        Address – the address indicated by the Member on the Application Form for sending the Personalised Card or other Program related correspondence.

3.             Commencement of membership

3.1.        Only individuals who have filled out the Application Form may become Members.  

3.2.        By applying and using the Program benefits, the Member agrees to these Terms and any future amendments thereof. The current version of the Terms is available at the BalticMiles website www.balticmiles.com.

3.3.        Each person is limited to a single Program Application and membership approval.

3.4.        BalticMiles is entitled to reject any Program application without specifying the reason.

3.5.        The Card may be used by the Member only and the membership is non-transferable.

4.             BalticMiles account

4.1.        As proof that the Member has been assigned a BalticMiles account and that he is entitled to earn Points, the Member shall be granted a membership Account. The Member is limited to a single BalticMiles Account and one Card except if specifically stated otherwise in these Terms.

4.2.        If participation is sought by completing a paper form, the Account shall be created within 3 weeks.

4.3.        If a Member holds more than one BalticMiles Account, BalticMiles reserves the right to close all Accounts that have no Points without notice.

4.4.        If a Member has several Accounts which have earned Points, the Points shall be transferred to the Account specified by the Member which will become the Member’s permanent Account.

4.5.        The Card is attached to a unique e-mail address specified by the Member, which may be registered in the Program Application for a single account only.

4.6.        The Points earned may be checked in the Program Application by using the Member’s internet profile information (by entering the e-mail address and the password used in the BalticMiles registration). If the Member detects any errors in the account statement, he shall inform the BalticMiles Member service (phone numbers: +371 67 280 280 in Latvia, +372 630 6660 in Estonia, +370 700 55 665 in Lithuania, e-mail: info@balticmiles.com) within one month from the date of purchase, unless agreed upon otherwise. After this period it will be deemed that the Member has approved the existing Account balance and the data shall not be corrected.

5.             BalticMiles cards

5.1.        When applying for the Program with one of the Partners, the Member may receive a Non-personalised card. For the Member to be registered with the Program, the Member must create an online profile at register.balticmiles.com shortly after receiving the card or fill out the Application Form enclosed with the Card.

5.2.        After completing the Application Form and receiving and confirming the activation e-mail (the Member approves his profile information), a Personalised BalticMiles card will be sent to the Member’s address.

5.3.        The Card is the property of BalticMiles and must be returned to BalticMiles upon request.

6.             Accrual of Points

6.1.        In order to earn Points, when using / purchasing eligible services or goods, the Member must present his BalticMiles membership number and / or BalticMiles card, or any other card that entitles him to earn Points. If Points are not automatically credited to the Member’s account, the Member may claim the missing Points by using his online profile or by contacting the BalticMiles member service centre. If the Card or the Membership number is not presented, no privileges will be applied.

6.2.        The Partner shall be responsible for the offers and privileges of Partners in which case the offers and benefits may be subject to the terms and conditions of the specific Partner.

6.3.        No points will be awarded for such goods / services for which the supporting documents (tickets, flight coupons) indicate:

6.3.1.         That the product or service is not used;

6.3.2.         That their value has been reimbursed or compensated with cash;

6.3.3.         That their validity term has expired;

6.3.4.         That they have been obtained illegally.

6.4.        Some partners may not allow earning of Points when a Temporary card is presented. The number of Points in the Account depends on the conditions in force at the time of using a Partner service or making a purchase. For all Partner services eligible for earning Points, which are received starting at the Program application and until the BalticMiles Account is registered, the Member’s Points will be recorded in accordance with these Terms.

6.5.        When using the services or privileges of another loyalty program, the Member cannot earn BalticMiles Points, unless agreed upon otherwise.

6.6.        BalticMiles reserves the right to refuse a status to a Member, such as business or VIP status, and to unilaterally terminate the existing status without providing a prior warning to the Member.

6.7.        The Partner shall calculate, and BalticMiles shall credit, the earned Points to the Member’s account. These Points can be spent in the ways intended, as specified in the Terms or other informative materials of BalticMiles. Points received through other programs may not be used to receive the privileges or services of BalticMiles, unless agreed upon otherwise.

6.8.        All announcements on other ways to earn Points that are not mentioned in these Terms shall be published separately in the BalticMiles info materials.

7.             Redemption of points

7.1.        The Points earned may be spent as soon as the required amount of Points has been reached in the Member’s account for purchasing specific products / services.

7.2.        BalticMiles offers spending the earned Points at the online shop: shop.balticmiles.com. By making a purchase, the Member confirms that he has read and has no objections against the terms of the online shop.

7.3.        The availability of the products / services may depend on their availability at the Partner’s warehouse or other conditions of the Partner. Products / services may not be combined with any other offers or specials, unless otherwise indicated. Additional information about the availability of products / services and special conditions is available on our website at www.balticmiles.com or with the respective Partner.

7.4.        After purchasing the product / services, supporting documents (award tickets and / or other purchase confirmations) will be sent to the address specified by the Member. The documents will be prepared electronically. Information about the return policy and the price for services is available in various informative materials of BalticMiles and / or the Partner. Any questions regarding this topic may also be asked to the BalticMiles member service.

7.5.        If the Member wishes to return the product obtained in return for the accrued Points and is able to present supporting documents, he shall only be paid the value of the product stated in the supporting documents. The accrued Points are not deleted but are credited back to the Member’s Account.

7.6.        If a purchase is made using the Points earned covering it partially or even up to 99 %, the Points shall be credited back to the Member’s Account.

8.             Points validity period

8.1.        Points are valid for 3 years, starting with the first day of accrual (the day when the product / service is purchased), unless agreed upon otherwise.

8.2.        Status Points are valid for 365 days from the date on which the airBaltic flight is used.

9.             Taxes, surcharges and service charges

9.1.        The Member is responsible for covering all additional costs such as taxes (e.g. airport taxes and fees, security fees, delivery fees), surcharges (e.g. insurance surcharges) and service charges (e.g. fine for repeated bookings) applied to purchases of the Partner’s products / services using Points.

10.         Violation of the terms and conditions, membership termination, program updates

10.1.    The Member is entitled to terminate the Program membership at any time by informing BalticMiles thereof in writing. In this case, the points earned are not reimbursed or otherwise compensated and are not transferable.

10.2.    BalticMiles may terminate the Member’s participation in the Program, if the following is not corrected after receiving a prior warning:

10.2.1.      Inaccurate personal data;

10.2.2.      Damage to BalticMiles and / or BalticMiles Partners and / or their employees or other Members of the Program caused due to the Member’s acts or omissions.

10.3.    In the aforementioned cases, BalticMiles reserves the right to freeze the Member’s account.

10.4.    As soon as BalticMiles has terminated the Member’s participation in the Program, it can no longer be resumed.

10.5.    Until the termination of the Program membership, these Terms remain valid as the Member’s membership terms.

10.6.    If a Partner terminates its cooperation with BalticMiles, the Points accrued with this Partner shall remain in the Member’s account until their expiration.

10.7.    BalticMiles reserves the right to cancel the Program at any time or replace it with another program.

10.8.    In the event of the Program cancellation / termination, the Points accrued by the Member will be deleted and may not be recovered or compensated in any other way.

11.         Data protection

11.1.    BalticMiles (Data manager) performs personal data processing in accordance with the Personal Data Protection Law and other applicable laws of the Republic of Latvia.

11.2.    BalticMiles reserves the right and the Member agrees that the personal data provided by the Member and the information on purchases registered in the system shall be used for the following purposes:

11.2.1.      To identify the Member;

11.2.2.      To create sales statistics;

11.2.3.      To inform the Member of the Program activities, offers and news to the extent allowed by the Member;

11.2.4.      To inform the Member of third party offers insofar authorised by the Member by registering in the Program or as otherwise agreed with the Member.

11.3.    The Member who attracts new members to the Program shall ensure personal data processing in accordance with the Personal Data Protection Law and other laws valid in the Republic of Latvia. The Member receives no remuneration or compensation for such attracting of new members, unless specifically agreed upon.

12.         Miscellaneous

12.1.    The Member is obliged to use and store the card with care. The Member should endeavour to protect the card from high temperatures, electromagnetic effects and mechanical damage.

12.2.    If the card is lost, stolen, damaged or used by another person without the Member’s consent (or if the Member’s Account is being used by another person), the Member shall immediately inform the BalticMiles Member service. Until BalticMiles member service centre has been informed, the Member shall be liable for any attempts to use the card or account information. New Card will be issued free of charge.

12.3.    BalticMiles is acting in good faith and reserves the right to modify or supplement these Terms, the products / services, the volume of the products / services or the BalticMiles procedures set out in any other program documents, whenever such changes are considered necessary. Such changes and additions will be deemed as approved, if the Member continues to participate in the Program or if no written objections have been submitted within one month from publishing the Terms. If the Member does not agree to the changes in the Program, he may cancel his membership in accordance with Article 6.1 of these Terms.

13.         Applicable law and jurisdiction

13.1.    The validity, structure and performance of these terms are governed by the laws of the Republic of Latvia and are under the jurisdiction of the Latvian courts.

13.2.    If any of the foregoing conditions in whole or in part are not legally valid, it does not affect the validity of the other conditions.